Outcomes
49%
faster review resolution time
30%
higher fraud detection accuracy
70%
less manual effort
40%
increase in agent workload capacity
Customer Success Story
Fido accelerate loan approvals with Ballerine
Payment processors and financial institutions face mounting pressure to balance rapid merchant onboarding with increasingly sophisticated fraud threats. Legacy risk management systems, designed for simpler times, struggle to keep pace with real-time payment channels, evolving regulatory requirements, and the exponential growth of digital commerce.
Customer:
Fido - digital financial services provider in Africa
Industry:
Finance – lending and risk assessment
Solution:
Ballerine Case Management, Automated OCR, Fraud Prevention
Overview
Fido is a fast‑growing digital lender in Africa, offering personal and business loans, savings, and financing solutions via mobile platforms. As customer volumes surged, Fido’s manual compliance workflows struggled to keep pace - leading to slow approval cycles, inconsistent risk assessment, and rising operational costs.
Challenge
As Fido scaled rapidly across digital lending markets in Africa, a bottleneck emerged. Every loan application triggered a manual review process where compliance analysts waded through documents, manually assessed risk, and made case‑by‑case decisions. This slowed approvals, frustrated customers, and inflated the cost and headcount in the compliance team. Inconsistent risk evaluations and onboarding delays threatened Fido’s ability to scale with speed and accuracy.
Solution
Ballerine introduced a custom risk‑intelligence platform that unified advanced case management, document automation, and fraud detection. This allowed Fido’s incoming loan applications to be processed automatically: OCR tools extracted key data, fraud algorithms flagged suspicious patterns, and enrichment plugins handled non‑standard documents. Compliance analysts only needed to step in for exceptions. A workflow dashboard prioritized high‑risk cases while standard reviews were streamlined, transforming a tedious, manual process into a lean, tech‑powered system that grew seamlessly with Fido’s business.
Since the implementation, we have seen a 49% increase in processing speed that reduced about 70% of the manual work we had. We were able to downsize our compliance staff’s workload significantly, which allowed us to allocate the savings and workforce into more improvement projects.”
Results
- 49% faster review resolution time followed implementation.
Borrowers who once waited days for approval now received decisions within hours. - 30% higher fraud detection accuracy meant unsafe or suspicious applications were flagged more reliably and early in the process.
- 70% less manual effort per case allowed compliance teams to spend far less time on routine tasks and shift focus toward strategic improvements.
- 40% increase in agent workload capacity meant the same team could handle more cases without expanding headcount. Together, these improvements resulted in lower operational costs, better risk control, faster onboarding, and a scalable foundation for future growth.
