Who we are
Ballerine is the AI-native, agentic merchant risk and compliance platform for acquirers, PSPs, and banks. We power merchant underwriting, KYB/AML, ongoing monitoring, and financial crime management for payment companies worldwide. And we go beyond the platform: we help our customers transform their risk and compliance processes to be agentic, so they can save time and money, scale, and manage risk and compliance in a safer and more efficient way.
Our customers operate in one of the most regulated corners of financial services. They don't just need software, they need it working inside their real workflows, policies, and constraints. That's why we're growing our forward-deployed engineering team.
The Role
What We Do?
What You'll Do
You will own the solution design and implementation of Ballerine's Agentic Commerce product for acquirers, payment facilitators, and marketplaces. This is a player-manager role sitting within the Product team, combining deep domain expertise with hands-on customer engagement.
Responsibilities include:
- Lead end-to-end solution delivery for Agentic Commerce deployments, from scoping through go-live
- Work directly with risk and compliance teams at customer organizations to define workflows, configure policies, and validate outputs
- Translate merchant risk, chargeback, and dispute management requirements into product configurations and implementation plans
- Serve as the domain authority for merchant acquiring risk within the product team, informing roadmap decisions with operational knowledge
- Act as the primary point of contact with LLM partners, managing the relationship, aligning on use cases, and coordinating joint development efforts
- Manage implementation timelines, customer expectations, and cross-functional dependencies during deployment
- Document learnings from implementations to improve onboarding materials, playbooks, and product defaults
What You Bring
- 5+ years of experience in merchant risk, payment operations, or chargeback and dispute management
- Prior experience in a solutions, implementation, or technical account management role at a payments company, acquirer, or risk platform
- Deep understanding of the merchant lifecycle: onboarding, underwriting, monitoring, chargeback representment, and dispute resolution
- Experience working with or alongside LLM providers (e.g., OpenAI, Anthropic, Google DeepMind) in a product or solutions capacity
- Ability to work across product, engineering, and customer-facing teams without formal authority
- Strong written and verbal communication; able to translate operational complexity into clear requirements
- Experience with hybrid work environments and managing multiple customer implementations simultaneously
